Call Us (855) 266 -2135 ☰ ˟
(855) 266 -2135
• Insurance professionals that have your back
Logo
  • Home
  • Get A Quote
    • Business & CommercialImage of right arrow
      • Commercial Auto Insurance Quote
      • General Liability Quote Form
      • Business Owners (BOP) Quote Form
      • Workers Compensation Quote
  • Customer Service
    • Business & CommercialImage of right arrow
      • Request ID Card for Commercial Auto Policy
      • Add Vehicle to Existing Commercial Auto Policy
      • Remove Vehicle from Existing Commercial Auto Policy
      • Add Driver to Existing Commercial Auto Policy
      • Remove Driver from Existing Commercial Auto Policy
      • General Liability Certificate Request
  • Blog
  • Resources
    • Refer a Friend
    • Important Links
    • Calculators
    • Important Files
    • Insurance Glossary
  • About Us
    • About Fixated Financial & Insurance Solutions, Inc.
    • Our Locations
    • Privacy Policy
  • Contact
    • Contact Us
Home > Blog > The Importance of Customer Service
WEDNESDAY, SEPTEMBER 25, 2019

The Importance of Customer Service

service, quality, efficiency, reliability, customer written in white chalk on black board with red and gold icon of a person centered

The Importance of Customer Service

 

One of the most important aspects of the success of any business is customer service.  Customer service provides value by giving clients a positive experience with your business.  Advertising and Marketing bring in customers but customer service is key to building customer loyalty and retention. Clients want to feel valued and appreciated and that is where customer service comes in.

Focus on Retention

Advertising and marketing can be costly, especially for small businesses. Clients who feel valued and taken care of are likely to continue giving their business to that business.  The cost to bring in a new client is up to five times more expensive than the cost of retaining an existing client.  Loyal clients are more likely to continue to purchase your goods or services, and by increasing your customer retention, you will also increase your profits.

Word of Mouth

In today’s digital age, you can find reviews online for virtually any business. A few clicks on a computer or phone and reviews can be uploaded, both good or bad.  Satisfied clients are more apt to leave a positive review for your business as well as refer to you to their colleagues, friends, and family. 

Reviews and Recommendations are a driving factor for choosing brands and services these days. If you give your clients great customer service, they will recommend you and leave good reviews, helping to drive business to you.

Business Longevity

Poor customer service is a contributing factor for why businesses close down within 10 years of opening. When buyers do not feel valued, they take their business elsewhere. With declining customer retention, businesses find it hard to stay open.  Your clients are the heart of your business, so treat them accordingly.

Providing Great Service

Employee attitude goes a long way to creating a basis of great customer service.  When your employees are well-taken care of and given the tools to excel at their job, it shows. Happy employees provide better service because they enjoy their job.

Does your business have customer service policies in place? Customer service policies provide the backbone for how your business responds to the needs of your client on an efficient and effective basis. Think about things like phone and email response time, handling complaints, etc.  With set policies, employees will have a guideline for what to do in any given situation and the steps to take. 

 

Posted 8:15 PM

Tags: service, business, customer service, clients
Share |


No Comments


Post a Comment
Required
Required (Not Displayed)
Required


All comments are moderated and stripped of HTML.

NOTICE: This blog and website are made available by the publisher for educational and informational purposes only. It is not be used as a substitute for competent insurance, legal, or tax advice from a licensed professional in your state. By using this blog site you understand that there is no broker client relationship between you and the blog and website publisher.
Blog Archive
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017

  • insurance(26)
  • liability(23)
  • business(21)
  • property(11)
  • safety(8)
  • auto(7)
  • cyber(7)
  • workers compensation(6)
  • claims(5)
  • general liability(4)
  • tips(4)
  • epli(3)
  • security(3)
  • guest(3)
  • coverage(3)
  • prevention(2)
  • crime(2)
  • harassment(2)
  • winter(2)
  • home(2)
  • maintenance(2)
  • employee(2)
  • commercial(2)
  • covid(2)
  • overview(2)
  • self-care(2)
  • disaster(2)
  • claim(2)
  • breach(2)
  • contractor(2)
  • mylifeboost(1)
  • endorsement(1)
  • basics(1)
  • summer(1)
  • green(1)
  • data(1)
  • website(1)
  • inland marine(1)
  • employers(1)
  • scam(1)
  • employment practices(1)
  • bodily injury(1)
  • e&o(1)
  • job(1)
  • service(1)
  • offices(1)
  • small business(1)
  • ergonomic(1)
  • waiver(1)
  • computer(1)

View Mobile Version

Commercial Insurance Workers Comp Group Health Insurance Financial Services Fixated Financial Blog

 


Join Our Email List
For Email Newsletters you can trust.

 

Logo
Social Social Social
Quick Links Home About Us Refer A Friend Contact Us
Location
911 W. 16th Street | Newport Beach, CA 92663
30786 Wealth Street Unit G-1 | Murrieta, CA 92563
Contact Phone: (855) 266 -2135Fax: 855-266-2136
© Copyright. All rights reserved. Powered by Insurance Website Builder